{"id":1062,"date":"2026-06-25T13:28:59","date_gmt":"2026-06-25T05:28:59","guid":{"rendered":"https:\/\/wordpress.qince.com\/uncategorized\/article-c03f7ff2\/"},"modified":"2026-09-10T12:43:32","modified_gmt":"2026-09-10T04:43:32","slug":"bd-968","status":"publish","type":"post","link":"https:\/\/qince.com\/insights\/how-to\/bd-968\/","title":{"rendered":"\u8868\u5355\uff1a\u6d41\u7a0b\u8868\u5355\u914d\u7f6e\u5e38\u89c1\u95ee\u9898\uff1a\u4f01\u4e1a\u843d\u5730\u4e09\u5927\u6838\u5fc3\u8981\u70b9"},"content":{"rendered":"<h2>\u6d41\u7a0b\u8868\u5355\u914d\u7f6e\u7684\u672c\u8d28\uff1a\u4ece\u5de5\u5177\u5230\u7ec4\u7ec7\u5951\u7ea6<\/h2>\n<p><strong>\u6d41\u7a0b\u8868\u5355\u914d\u7f6e<\/strong>\u4e0d\u662f\u6280\u672f\u8bbe\u7f6e\u95ee\u9898\uff0c\u800c\u662f\u4e1a\u52a1\u903b\u8f91\u663e\u6027\u5316\u3001\u7ec4\u7ec7\u534f\u540c\u89c4\u5219\u5316\u3001\u4e00\u7ebf\u6267\u884c\u6807\u51c6\u5316\u7684\u4ea4\u6c47\u70b9\u3002\u4f01\u4e1a\u843d\u5730\u65f6\u5e94\u4f18\u5148\u5173\u6ce8\u4e09\u5927\u6838\u5fc3\uff1a\u4e1a\u52a1\u610f\u56fe\u662f\u5426\u51c6\u786e\u6620\u5c04\u3001\u5b57\u6bb5\u4e0e\u5ba1\u6279\u94fe\u662f\u5426\u5339\u914d\u771f\u5b9e\u51b3\u7b56\u8def\u5f84\u3001\u8868\u5355\u53d8\u66f4\u662f\u5426\u4f34\u968f\u57f9\u8bad\u4e0e\u53cd\u9988\u95ed\u73af\u2014\u2014\u800c\u975e\u5355\u7eaf\u8ffd\u6c42\u5b57\u6bb5\u6570\u91cf\u6216\u6d41\u7a0b\u8282\u70b9\u5bc6\u5ea6\u3002<\/p>\n<h2>\u95ee\u9898\u6839\u6e90\uff1a\u4e3a\u4f55\u8868\u5355\u6210\u4e3aSFA\u6295\u8bc9\u7126\u70b9<\/h2>\n<p>\u5f53\u6d88\u8d39\u54c1\u4f01\u4e1a\u4ece\u7c97\u653e\u5f0f\u7ba1\u7406\u8f6c\u5411\u7cbe\u7ec6\u5316\u6e20\u9053\u8fd0\u8425\u65f6\uff0c<strong>\u6d41\u7a0b\u8868\u5355\u914d\u7f6e<\/strong>\u5e38\u6210\u4e3aSFA\u7cfb\u7edf\u4e0a\u7ebf\u540e\u9996\u4e2a\u9ad8\u9891\u6295\u8bc9\u70b9\uff1a\u533a\u57df\u7ecf\u7406\u62b1\u6028&#8221;\u586b\u8868\u592a\u6162&#8221;\uff0c\u5bfc\u8d2d\u53cd\u9988&#8221;\u548c\u5b9e\u9645\u52a8\u9500\u5bf9\u4e0d\u4e0a&#8221;\uff0c\u603b\u90e8\u53d1\u73b0&#8221;\u6570\u636e\u770b\u4f3c\u5b8c\u6574\u5374\u65e0\u6cd5\u5f52\u56e0&#8221;\u3002<\/p>\n<p>\u8fd9\u5e76\u975eIT\u914d\u7f6e\u5931\u8bef\uff0c\u800c\u662f\u4e1a\u52a1\u89c4\u5219\u672a\u6c89\u6dc0\u3001\u6743\u8d23\u672a\u5398\u6e05\u3001\u6267\u884c\u672a\u6821\u51c6\u7684\u96c6\u4e2d\u66b4\u9732\u3002\u5c24\u5176\u5728\u5feb\u6d88\u3001\u4e73\u996e\u3001\u4e2a\u62a4\u7b49\u9ad8\u5468\u8f6c\u3001\u591a\u5c42\u7ea7\u3001\u5f3a\u7ec8\u7aef\u6e17\u900f\u884c\u4e1a\u4e2d\uff0c\u4e00\u5f20\u62dc\u8bbf\u8ba1\u5212\u8868\u3001\u4e00\u4efd\u9648\u5217\u9a8c\u6536\u5355\u3001\u4e00\u6b21\u4fc3\u9500\u62a5\u9500\u5355\uff0c\u80cc\u540e\u7275\u6d89\uff1a<\/p>\n<ul>\n<li>KA\/BC\/\u7279\u901a\/\u793e\u533a\u56e2\u8d2d\u7b49\u591a\u6e20\u9053\u653f\u7b56\u5dee\u5f02<\/li>\n<li>\u5bfc\u8d2d\/\u7763\u5bfc\/\u7ecf\u9500\u5546\u7b49\u4e0d\u540c\u89d2\u8272\u7684\u6743\u9650\u8fb9\u754c<\/li>\n<li>\u8d22\u52a1\u3001\u5e02\u573a\u3001\u9500\u552e\u4e09\u65b9\u7684\u5408\u89c4\u8981\u6c42<\/li>\n<\/ul>\n<p>\u82e5\u8868\u5355\u8bbe\u8ba1\u8131\u79bb\u8fd9\u4e9b\u73b0\u5b9e\u7ea6\u675f\uff0c\u518d\u5148\u8fdb\u7684\u7cfb\u7edf\u4e5f\u4f1a\u6ca6\u4e3a&#8221;\u6570\u5b57\u586b\u7a7a\u6e38\u620f&#8221;\u3002<\/p>\n<h2>\u56db\u5927\u5e38\u89c1\u6839\u56e0\u4e0e\u6570\u5b57\u5316\u89e3\u6cd5<\/h2>\n<table class=\"article-table\">\n<thead>\n<tr>\n<th>\u95ee\u9898\u73b0\u8c61<\/th>\n<th>\u6839\u56e0\u5206\u6790<\/th>\n<th>\u6570\u5b57\u5316\u52a8\u4f5c<\/th>\n<th>\u9a8c\u8bc1\u6307\u6807<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u8868\u5355\u63d0\u4ea4\u7387\u4f4e\u4e8e60%<\/td>\n<td>\u5b57\u6bb5\u5197\u4f59\uff08\u5e73\u5747\u8d8515\u9879\uff09\u3001\u5fc5\u586b\u9879\u4e0e\u4e00\u7ebf\u573a\u666f\u8131\u8282<\/td>\n<td>AI Agent\u8868\u5355\u667a\u80fd\u7cbe\u7b80\u5efa\u8bae + \u573a\u666f\u5316\u5b57\u6bb5\u52a8\u6001\u52a0\u8f7d<\/td>\n<td>\u5355\u6b21\u586b\u5199\u8017\u65f6\u4e0b\u964d30%\uff0c\u63d0\u4ea4\u7387\u63d0\u5347\u81f385%+<\/td>\n<\/tr>\n<tr>\n<td>\u5ba1\u6279\u79ef\u538b\u8d8548\u5c0f\u65f6<\/td>\n<td>\u5ba1\u6279\u4eba\u672a\u7ed1\u5b9a\u7ec4\u7ec7\u67b6\u6784\u53d8\u52a8\uff0c\u8de8\u90e8\u95e8\u6d41\u7a0b\u7f3a\u4e4fSLA\u7ea6\u675f<\/td>\n<td>DMS\u5ba1\u6279\u65f6\u6548\u770b\u677f + \u81ea\u52a8\u8d85\u65f6\u5347\u7ea7\u673a\u5236<\/td>\n<td>\u5e73\u5747\u5ba1\u6279\u65f6\u957f\u22642.1\u5c0f\u65f6\uff0c\u8d85\u65f6\u7387\uff1c5%<\/td>\n<\/tr>\n<tr>\n<td>\u6570\u636e\u8d28\u91cf\u5dee\uff08\u7a7a\u503c\u7387\uff1e20%\uff09<\/td>\n<td>\u5173\u952e\u5b57\u6bb5\u672a\u8bbe\u903b\u8f91\u6821\u9a8c\uff0c\u65e0\u62cd\u7167\/\u5b9a\u4f4d\u5f3a\u5236\u6821\u9a8c<\/td>\n<td>SFA\u7aefOCR\u8bc6\u522b+GPS\u56f4\u680f+\u62cd\u7167\u6c34\u5370\u4e09\u91cd\u9632\u4f2a<\/td>\n<td>\u5173\u952e\u5b57\u6bb5\u7a7a\u503c\u7387\uff1c3%\uff0c\u5f71\u50cf\u5408\u89c4\u7387\u226598%<\/td>\n<\/tr>\n<tr>\n<td>\u8868\u5355\u9891\u7e41\u8fed\u4ee3\uff08\u6708\u5747\u4fee\u6539\uff1e3\u6b21\uff09<\/td>\n<td>\u4e1a\u52a1\u89c4\u5219\u53e3\u5934\u4f20\u8fbe\u2192\u4e34\u65f6\u8865\u4e01\u2192\u53cd\u590d\u63a8\u5012\u91cd\u6765<\/td>\n<td>TPM&#8221;\u8868\u5355-\u653f\u7b56-\u8003\u6838&#8221;\u5173\u8054\u56fe\u8c31\uff0c\u652f\u6301\u7070\u5ea6\u53d1\u5e03<\/td>\n<td>\u8868\u5355\u7a33\u5b9a\u5468\u671f\u22658\u5468\uff0c\u4e00\u7ebf\u9002\u5e94\u671f\u7f29\u77ed50%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<blockquote>\n<p><strong>\u5ef6\u4f38\u6d1e\u5bdf<\/strong>\uff1a\u636e\u52e4\u7b56\u300a2024\u6d88\u8d39\u54c1\u6570\u5b57\u5316\u843d\u5730\u767d\u76ae\u4e66\u300b\u8c03\u7814\uff0c73%\u7684\u4f01\u4e1a\u5c06&#8221;\u8868\u5355\u914d\u7f6e\u4e0d\u5f53&#8221;\u5217\u4e3aSFA\u4f7f\u7528\u969c\u788dTOP3\uff0c\u5176\u4e2d\u8d85\u516d\u6210\u95ee\u9898\u6e90\u4e8e<strong>\u4e1a\u52a1\u90e8\u95e8\u672a\u53c2\u4e0e\u914d\u7f6e\u8bbe\u8ba1<\/strong>\uff0c\u800c\u975e\u6280\u672f\u80fd\u529b\u4e0d\u8db3\u3002<\/p>\n<\/blockquote>\n<h2>\u56db\u6b65\u6570\u5b57\u5316\u843d\u5730\u8def\u5f84<\/h2>\n<ol>\n<li><strong>\u524d\u7f6e\u8bca\u65ad<\/strong>\uff1a\u7528BI\u5de5\u5177\u56de\u6eaf\u5386\u53f2\u8868\u5355\u4f7f\u7528\u70ed\u529b\u56fe\uff08\u5b57\u6bb5\u653e\u5f03\u7387\u3001\u505c\u7559\u65f6\u957f\u5206\u5e03\uff09\uff0c\u8bc6\u522b&#8221;\u9ad8\u5f03\u7528\u4f4e\u4ef7\u503c&#8221;\u5b57\u6bb5<\/li>\n<li><strong>\u534f\u540c\u5efa\u6a21<\/strong>\uff1a\u8054\u5408\u9500\u552e\u3001\u5e02\u573a\u3001\u8d22\u52a1\u7ec4\u5efaRACI\u77e9\u9635\uff0c\u5728TPM\u5e73\u53f0\u4e2d\u53ef\u89c6\u5316\u6807\u6ce8\u6bcf\u5b57\u6bb5\u7684\u4e1a\u52a1\u5f52\u5c5e\u3001\u6570\u636e\u6d41\u5411\u4e0e\u7a3d\u6838\u89c4\u5219<\/li>\n<li><strong>\u6e10\u8fdb\u4ea4\u4ed8<\/strong>\uff1a\u901a\u8fc7AI Agent\u6a21\u62df\u4e00\u7ebf\u573a\u666f\uff08\u5982\u66b4\u96e8\u5929\u65e0\u6cd5\u62cd\u7167\uff09\uff0c\u81ea\u52a8\u63a8\u8350\u5bb9\u9519\u5b57\u6bb5\u7ec4\u5408\u4e0e\u66ff\u4ee3\u9a8c\u8bc1\u65b9\u5f0f<\/li>\n<li><strong>\u95ed\u73af\u9a8c\u8bc1<\/strong>\uff1a\u4e0a\u7ebf\u540e7\u65e5\u5185\u542f\u52a8&#8221;\u8868\u5355\u5065\u5eb7\u5ea6&#8221;\u8f7b\u91cf\u5de1\u68c0\uff08\u586b\u5199\u6d41\u7545\u5ea6\u3001\u5ba1\u6279\u54cd\u5e94\u3001\u6570\u636e\u53ef\u7528\u6027\u4e09\u7ef4\u5ea6\uff09\uff0c\u7ed3\u679c\u76f4\u8fde\u533a\u57df\u7ba1\u7406\u8005OKR<\/li>\n<\/ol>\n<p>\u8be5\u8def\u5f84\u907f\u514d&#8221;\u4e00\u6b21\u6027\u914d\u7f6e\u3001\u957f\u671f\u4e0d\u4f18\u5316&#8221;\u7684\u9677\u9631\uff0c\u5c06\u8868\u5355\u4ece\u9759\u6001\u6a21\u677f\u5347\u7ea7\u4e3a<strong>\u53ef\u611f\u77e5\u3001\u53ef\u8fdb\u5316\u3001\u53ef\u5ea6\u91cf\u7684\u4e1a\u52a1\u64cd\u4f5c\u7cfb\u7edf\u7ec4\u4ef6<\/strong>\u3002<\/p>\n<h2>\u52e4\u7b56\u80fd\u529b\u5339\u914d\uff1a\u4e1a\u52a1\u8bed\u4e49\u6df1\u5ea6\u4e0e\u6e20\u9053\u6cbb\u7406\u8026\u5408<\/h2>\n<p>\u52e4\u7b56\u5728<strong>\u6d41\u7a0b\u8868\u5355\u914d\u7f6e<\/strong>\u573a\u666f\u7684\u4f18\u52bf\uff0c\u4e0d\u5728\u4e8e\u53c2\u6570\u7075\u6d3b\u6027\uff0c\u800c\u5728\u4e8e\u4e1a\u52a1\u8bed\u4e49\u7406\u89e3\u6df1\u5ea6\u4e0e\u6e20\u9053\u6cbb\u7406\u8026\u5408\u5ea6\uff1a<\/p>\n<ul>\n<li><strong>SFA\u5f15\u64ce<\/strong>\u652f\u6301&#8221;\u573a\u666f\u9a71\u52a8\u578b\u8868\u5355&#8221;\uff1aBC\u6e20\u9053\u7ec8\u7aef\u62dc\u8bbf\u8868\u81ea\u52a8\u9690\u85cfKA\u4e13\u5c5e\u5b57\u6bb5\uff0c\u4ec5\u5c55\u793a&#8221;\u51b0\u67dc\u6e29\u5ea6\u62cd\u7167+\u7ade\u54c1\u626b\u63cf&#8221;\u52a8\u4f5c<\/li>\n<li><strong>DMS<\/strong>\u6253\u901a\u8868\u5355\u4e0e\u7ed3\u7b97\u89c4\u5219\uff1a\u4fc3\u9500\u62a5\u9500\u5355&#8221;\u6838\u9500\u51ed\u8bc1&#8221;\u5b57\u6bb5\u5b9e\u65f6\u5173\u8054\u7ecf\u9500\u5546\u5408\u540c\u6761\u6b3e\u4e0e\u8fd4\u5229\u6c60\u4f59\u989d<\/li>\n<li><strong>TPM\u7ec8\u7aef\u7ee9\u6548\u6a21\u5757<\/strong>\u5b9e\u73b0&#8221;\u8868\u5355\u5373\u8003\u6838&#8221;\uff1a\u9648\u5217\u9a8c\u6536\u5355\u63d0\u4ea4\u5373\u89e6\u53d1AI\u6bd4\u5bf9\uff0c\u81ea\u52a8\u6807\u8bb0\u504f\u5dee\u9879\u5e76\u63a8\u9001\u6574\u6539\u4efb\u52a1<\/li>\n<li><strong>BI\u770b\u677f<\/strong>\u63d0\u4f9b&#8221;\u8868\u5355\u6548\u80fd\u4eea\u8868\u76d8&#8221;\uff1a\u4e0b\u94bb\u81f3\u57ce\u5e02\/\u4ee3\u8868\u7ef4\u5ea6\uff0c\u5206\u6790&#8221;\u5b57\u6bb5\u586b\u5199\u8017\u65f6TOP5&#8243;\u4e0e&#8221;\u8f6c\u5316\u7387\u5173\u8054\u5ea6&#8221;<\/li>\n<li><strong>AI Agent<\/strong>\u4f5c\u4e3a\u914d\u7f6e\u52a9\u624b\uff1a\u8f93\u5165&#8221;\u6211\u8981\u7ba1\u597d\u4e34\u671f\u54c1\u5904\u7406&#8221;\uff0c\u81ea\u52a8\u751f\u6210\u542b&#8221;\u62a5\u635f\u539f\u56e0\u9009\u62e9\u6811+\u5e93\u5b58\u622a\u56fe+\u5e97\u957f\u7b7e\u5b57&#8221;\u903b\u8f91\u7684\u8f7b\u91cf\u8868\u5355<\/li>\n<\/ul>\n<p>\u76f8\u8f83\u901a\u7528\u578bCRM\u6216\u4fa7\u91cd\u9500\u552e\u7ebf\u7d22\u7684SFA\uff0c\u52e4\u7b56\u66f4\u805a\u7126\u6d88\u8d39\u54c1\u6e20\u9053\u7279\u6709\u7684&#8221;\u4eba-\u8d27-\u573a-\u94b1&#8221;\u56db\u7ef4\u8054\u52a8\u903b\u8f91\uff0c\u8ba9\u8868\u5355\u771f\u6b63\u6210\u4e3a\u4e1a\u52a1\u6307\u6325\u7684\u795e\u7ecf\u672b\u68a2\u3002<\/p>\n<p>\u25b6 <a href=\"https:\/\/www.qince.com\/solutions\/tpm\">\u4ec0\u4e48\u662f\u7ec8\u7aef\u7ee9\u6548\u7ba1\u7406\uff08TPM\uff09\uff1f<\/a><br \/>\n\u25b6 <a href=\"https:\/\/www.qince.com\/usecases\/sfa-for-sales\">SFA\u5982\u4f55\u771f\u6b63\u8d4b\u80fd\u4e00\u7ebf\u5bfc\u8d2d\uff1f<\/a><\/p>\n<h2>\u843d\u5730\u9a8c\u6536\uff1a\u56db\u7ef4\u6307\u6807\u4e0e\u884c\u4e3a\u6539\u53d8\u9a8c\u8bc1<\/h2>\n<table class=\"article-table\">\n<thead>\n<tr>\n<th>\u7ef4\u5ea6<\/th>\n<th>\u57fa\u51c6\u7ebf<\/th>\n<th>\u8fbe\u6807\u7ebf<\/th>\n<th>\u9a8c\u6536\u65b9\u5f0f<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u53ef\u7528\u6027<\/strong><\/td>\n<td>\u5355\u6b21\u586b\u5199\u8017\u65f6\uff1e5\u5206\u949f<\/td>\n<td>\u22642.5\u5206\u949f<\/td>\n<td>\u52e4\u7b56SFA\u540e\u53f0\u57cb\u70b9\u7edf\u8ba1+\u968f\u673a\u62bd\u6837\u8bbf\u8c08<\/td>\n<\/tr>\n<tr>\n<td><strong>\u51c6\u786e\u6027<\/strong><\/td>\n<td>\u5173\u952e\u5b57\u6bb5\u7a7a\u503c\u7387\uff1e15%<\/td>\n<td>\u22643%<\/td>\n<td>BI\u81ea\u52a8\u6821\u9a8c\u62a5\u544a\uff08\u542bOCR\u8bc6\u522b\u7f6e\u4fe1\u5ea6\uff09<\/td>\n<\/tr>\n<tr>\n<td><strong>\u5408\u89c4\u6027<\/strong><\/td>\n<td>\u5ba1\u6279\u8d85\u65f6\u7387\uff1e25%<\/td>\n<td>\u22645%<\/td>\n<td>DMS\u5ba1\u6279\u65f6\u6548\u770b\u677f+\u8d85\u65f6\u5de5\u5355\u6eaf\u6e90<\/td>\n<\/tr>\n<tr>\n<td><strong>\u9002\u5e94\u6027<\/strong><\/td>\n<td>\u8868\u5355\u6708\u5747\u4fee\u6539\uff1e2\u6b21<\/td>\n<td>\u22641\u6b21\uff08\u542b\u7070\u5ea6\u9a8c\u8bc1\uff09<\/td>\n<td>TPM\u7248\u672c\u65e5\u5fd7+\u4e00\u7ebf\u6ee1\u610f\u5ea6NPS 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